Shipping & Handling
US Domestic Shipping Rates
ORDER WEIGHT | STANDARD SHIPPING |
0-5lbs. | $5 |
6-49lbs. | $29 |
50-250lbs. | $99 |
251-2000lbs. | $150 |
2001lbs. + | $199 |
- Unfortunately, we do not currently ship to Alaska, Hawaii, US territories, or any countries outside of the US.
- Items can only be delivered to the original shipping address noted at checkout.
Shipping Information:
- Processing Time: Orders are typically processed within 2-3 business days. You will receive a confirmation email once your order has been shipped.
- Shipping Methods: Most of our products ship via LTL carriers due to their size and weight. Carriers will call to schedule a time prior to delivery on LTL orders. Samples, trim pieces, and other small orders will ship ground via common carrier.
- Delivery Times: Deliveries usually take 7-10 business days, depending on your location.
- Shipping Costs: Shipping costs are calculated at checkout based on the weight and dimensions of your order.
- Packaging: Planks are shipped by the box. Box dimensions are 48 ½ in long x 9 ½ in wide. Trim pieces are shipped in a 90 in long x 3 in wide cardboard tube.
Sample Orders:
- Sample Shipping: For sample orders, we offer a flat-rate shipping fee. Samples are typically shipped via standard ground shipping and should arrive within 3-5 business days.
Returns and Exchanges:
- For information on returns and exchanges, please visit our Returns and Exchanges page.
Contact Us:
Email: orders@simply-surfaces.comThank you for choosing Simply Surfaces. We appreciate your business and are committed to delivering high-quality LVP products with exceptional service