Returns & Exchanges

Measure wrong and buy too much? Not happy with the color once you received it? No problem. We’re happy to accept returns up to 6 months after purchase. Please read the following information carefully.

1. You must request an RMA (Return Merchandise Authorization) form by emailing us at orders@simply-surfaces.com. Returns will not be accepted without the form. In your email request, include:
1. Your order number
2. The quantity of LVP you are returning
3. The reason for your return
4. Pictures of the products being returned 

You will receive an RMA form within 2 business days of submitting your request.

1. Only full, unopened boxes are eligible for returns.
2. 10% restocking fee is assessed on all returns.
3. Simply Surfaces doesn't pay for return shipping. The customer is responsible for all return shipping charges and arrangements - you can choose any carrier you'd like.
4. Sale items and Samples are non-returnable. Shipping charges are non-refundable.
5. All returns must be in their original packaging and in the condition in which they were received. Credit will not be issued for any items returned broken. It is imperative that the returned boxes are packaged well. We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
6. Once we receive your return, your refund will be processed within 7 business days.